Handling Resistance
Audience:	All Employees
Duration:	One Day
Brief Description:	This course focuses on the nature of resistance and several techniques to handle it verbally and organizationally.
Objectives:	Participants will be able to: Assess why they or their staff are resisting change Describe how employees in other firms responded to change. Identify three kinds of resistance. Demonstrate a verbal technique for handling resistance. Create several action steps to deal with resistance in their department. Conduct a conversation to minimize/eliminate the resistance.  .